FQ

Frequently asked questions are listed here.

 

Q: Which shipping company do you use?

A: We use Yamato Transport for domestic shipments in Japan and DHL for overseas shipments. Normally, we ship within 2 business days from the date of order (within Japan). For overseas shipments, shipping times vary depending on the region, so please contact us separately. 

 

Q: How much does it cost to ship? Are there any other costs besides shipping?

A: Orders over 5,000 yen (excluding tax) are shipped free of charge within Japan. If the total amount is less than 5,000 yen, an additional shipping fee of 660 yen will be charged.

Shipping to overseas destinations is free for purchases over 30,000 yen. However, please note that additional taxes such as customs duties may be charged when shipping overseas. Please note that these fees will be borne by the customer.

 

Q:What payment methods can I use?

A:We accept VISA, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.