Description based on Specified Commercial Transactions Law
| Distributor | Copec Japan Co., Ltd. |
| location | Postal code: 150-0044 21-3-1F Maruyamacho, Shibuya-ku, Tokyo Business hours: Weekdays 10:00-17:00 |
| telephone number | 03-3477-0122 |
| Please contact us via the contact page. | |
| Operations Manager | Sato Yasushi |
| Charges other than the product price | Orders over 5,000 yen (excluding tax) will be shipped free of charge within Japan. For orders under 5,000 yen, an additional 660 yen will be charged for shipping. Free shipping for purchases over 30,000 yen. Please note that there may be additional taxes and duties when shipping overseas. These will be borne by the customer. |
| Delivery of products | Normally within 2 business days from the date of order (within Japan). For overseas shipping, delivery times vary depending on the region, so please contact us. For some products, such as pre-order items, the expected delivery period is displayed on the product detail page. |
| Payment Method | We accept VISA, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. |
| Defective products, incorrect delivery, and returns | Please contact us as soon as possible within one week of receiving the product. Please note that we cannot accept returns unless the product is defective. Please note that we cannot accept returns or exchanges for reasons of customer convenience (such as size not fitting, different from what was expected, etc.). |